Interesting look inside of Salesforce.com’s architecture
Conversation with Salesforce.com VP of Development Regarding Recent Outage | BillBither.com
I find it somewhat hard to believe that Salesforce.com has only one datacenter and are just building their backup now.
One thing he says which I don’t necessarily believe:
On the question of whether On Demand CRM software is the best thing for small software companies, I think that still remains open for debate.
If the alternative for a small company is to install some huge bulky software they will have to maintan themselves, I think on-demand is definitely a better option for most small businesses.
March 2nd, 2006 at 10:59 pm
Atalasoft’s implementation of CRM is probably not the norm as we have deveoped an entire customer facing portal that accesses salesforce data. To accomodate for salesforce’s frequent outages and performance problems, we had to write an entire database application that stores a local data cache of salesforce data so our customer facing application doesn’t go down when salesforce goes down. Since we have to build and maintain this application, why not have the actual CRM application installed on the same server to avoid this layer completely? This is the question we face. Since we don’t have thousands of simultanious users accessing the system that a large company might have, we don’t have to worry about scalability and IT costs that a larger company would. A single server that hosts our website can handle the load fine.